Support & contact
Contact Jervis Pay support. For a transfer, refund or dispute, contact the merchant who received the money.
Product and account support
Email support@jervis.cloud for account access, setup, integration questions or commercial enquiries. Include a short description and a payment or request ID if relevant. Never send passwords, API secrets, sign-in links or an unredacted bank statement.
Questions about your payment
Money goes directly to the merchant. Use the merchant contact shown in your checkout for receipt confirmation or a refund. A rejected payment can expose a dispute option within the applicable window. Jervis Pay records evidence and review; it does not independently verify bank settlement or issue a bank refund.
Getting started
Continue with your email to create an account or sign in. Open the emailed link, name your workspace, choose languages, then create your first project. Start in test mode, add payment instructions and review a simulated payment before using live mode.